Refund Policy

Our refund terms, eligibility criteria, and the process for requesting a refund.

Effective date: 4th November, 2026

This policy explains how Beunique Labs Pvt Ltd (“Viewed Agency”, “we”) handles refunds for subscriptions on viewed.agency. We are the company responsible for this website.

This policy covers the flat subscription fee you pay us to manage your campaigns. It does not cover your advertising budget: you fund and own that directly on your campaign platform, and we never hold or touch it.

1. No-refund policy

Subscription fees are non-refundable. When you pay for a month or quarterly management, you are paying for work we begin and deliver inside that period.

Your subscription is billed through our payment partner, who acts as the Merchant of Record. It handles the charge, tax, and billing record. Cancelling your subscription stops future charges but does not refund fees you have already paid, except in one specific case described below.

2. Why we do not offer refunds

The fee you pay us is a flat management fee, separate from your advertising budget. It buys work that happens early and cannot be un-done: we build your brief, set strategy, launch the campaign, verify submissions, screen for fraud, and report.

Refunding a fee after this work is done would mean giving back time and labor we have already spent. Because our work is front-loaded, we do not offer refunds.

3. No minimum term, cancel anytime

There is no minimum term and no lock-in. You can cancel at any time.

When you cancel, future auto-renewal is turned off, and your subscription stays active through the end of the period you have already paid for. You can also pause your subscription for up to 60 days, which freezes your campaign and banks your unused days without billing you. Full cancellation and pause terms live in our Terms of Service.

4. The delivery-guarantee exception

We guarantee to deliver your campaign strategy document and walkthrough video within 5 business days of receiving your completed brief and assets on your private board.

If we miss this timeline in a given month, your next month is free, applied as a credit to your next renewal.
The refund exception: If we breach the guarantee in a final or cancelled month where there is no future renewal to make free, we refund that one month’s fee instead. This is the only exception to our no-refund stance.
The 5-day clock starts when your brief and assets are complete on your board, not when you subscribe. A slow onboarding on your side does not trigger the guarantee. Full guarantee terms live in our Terms of Service.

5. Chargebacks and disputes

If you believe a charge is wrong, please contact us first at hello [at] viewed [dot] agency or via contact form so we can resolve it quickly.

Because our payment gateway is the Merchant of Record, they run their own dispute process under card network rules. We ask that you reach out to us before filing a chargeback. Opening a chargeback against a non-refundable fee may result in your service being suspended while the matter is reviewed.

6. Your statutory rights

Nothing in this policy takes away any right you have under the mandatory consumer protection law that applies to you. If that law gives you a stronger refund or cancellation right, that law applies.

7. How to request an exception refund

If you believe the delivery-guarantee exception applies to you, email us at hello [at] viewed [dot] agency or via contact form with your account email and the campaign cycle involved. We will check the delivery record on your board. If the guarantee was breached in a final or cancelled month, we will process the one-month refund through the payment gateway.

If the situation qualifies for a free-month credit rather than a refund, we will apply that instead.

8. Changes to this policy

We may update this policy. We will change the “last updated” date at the top and post the new version here. Your continued use of the service after an update means you accept the revised policy.